Shipping policy

At House of Strings, each product is handcrafted with love and care. We aim to deliver your order as smoothly and safely as possible.

1. PROCESSING TIME 
All products are made to order. Please allow 5–7 business days for production before dispatch. 

2. SHIPPING TIME
Once dispatched, orders are typically delivered within 3–7 business days depending on your location.

3. SHIPPING PARTNER
We use Shiprocket to ship our orders across India through reliable courier services.

4. SHIPPING CHARGES
We offer free shipping on all orders—no hidden fees. The price you see is the price you pay.

5. TRACKING YOUR ORDER
You will receive a tracking link via email or SMS once your order is shipped.

6.  PACKAGING
Each product is carefully wrapped and packed in sturdy, protective packaging to ensure it reaches you safely and in perfect condition. Wherever applicable, essential components, branding elements, and a thank-you card are included to create a thoughtful unboxing experience.

7. DAMAGES IN TRANSIT
In the rare case of any damage during transit, please contact us within 48 hours of receiving your order. Kindly share clear photos of the damaged product and packaging. We will review the issue and arrange a replacement or refund if applicable.

8. INCORRECT ADDRESS
Please ensure your delivery details are accurate. House of Strings is not responsible for delays or losses due to incorrect or incomplete addresses.

For any questions or assistance, feel free to reach out to us at support@houseofstrings.in