Lunar Block

• Cleaning: Gently dust or wipe with a soft, dry cloth. Avoid water, soaking, or harsh cleaning sprays, as moisture may weaken natural fibres, finishes, or structures.

• Placement: Best suited for indoor use in a dry, well-ventilated space. Keep away from direct sunlight, excessive heat, or high humidity to prevent fading, warping, or damage.

• Handling: Handle with care, as each piece is handcrafted and delicate. When moving, support the structure or base—avoid pulling or pressing on woven or detailed areas.

• Usage (for functional pieces): Use only as intended. For lighting products, use recommended LED bulbs to prevent overheating. Avoid high-wattage or incompatible electrical components.

• Storage: When not in use, store in a clean, dry, dust-free space—preferably in the original packaging—to maintain shape, finish, and longevity.

• Pest & Moisture Care: In humid climates, periodically check for signs of moisture, mold, or pests. Ensure good airflow and keep away from damp surfaces.

• Electrical Safety (for lamps): Always check wiring, holders, and plugs before use. Do not operate if any electrical component appears damaged.

• Natural Variations: Slight variations in colour, texture, and form are natural characteristics of handmade products and add to their uniqueness.

• We offer free shipping across India.
• Each product is handcrafted and made to order—please allow 5–7 business days for dispatch.
• Delivery takes 3–7 business days after shipping.
• You’ll receive a tracking link once your order is shipped.
• In case of damage during transit, contact us within 48 hours with photos.
  
  For more details, please visit our Shipping Policy page.

Returns are accepted only if the product arrives damaged or incorrect.

Exchanges are allowed if:

• The product is damaged and you prefer a replacement.
• You received the wrong item, or
• You’d like to exchange it for a different product (of equal or higher value).

To request:

• Please contact us within 48 hours of delivery to raise a request.
• Once approved, we’ll arrange a reverse pickup for your convenience.

Charges:

• Returns (damage / wrong item): No charges.
• Exchanges for preference: ₹199, covering pickup and re-delivery (payable in advance).

Note:

• No returns for change of mind or minor handmade variations
• Items must be unused and returned in original packaging
  

For more details, please visit our Return & Refund Policy page.

Need help or have a question?
We’re just a message away. Whether it’s about your order, a return, or something else—we’re happy to help!

📧 E-mail: support@houseofstrings.in
🕒 Support Hours: Mon–Sat | 10 AM – 6 PM